Plain language summary: We collect basic contact info when you reach out to us. We use it to communicate with you and improve our services. We don't sell your data. Ever. This policy explains everything in full below.
Vybe Media Sdn Bhd ("Vybe Media", "we", "our", or "us") is committed to protecting the privacy of individuals who interact with our website, services, and communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international privacy principles.
By using our website at vybemedia.co or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please discontinue use of our services.
This policy applies to all personal data processed by Vybe Media Sdn Bhd (Company No. XXXXXXXX-X), registered in Malaysia.
We collect personal data only when you voluntarily provide it or when it is generated through your use of our website and services. The categories of data we may collect include:
| Category | Examples | How collected |
|---|---|---|
| Identity data | Full name, company name | Contact forms, email enquiries |
| Contact data | Email address, phone number | Contact forms, WhatsApp, direct enquiry |
| Communications data | Messages, project briefs, feedback | Email, WhatsApp, contact forms |
| Usage data | IP address, browser type, pages visited, time on site | Automatically via cookies and server logs |
| Transaction data | Payment records, invoices (no card details stored) | Billing and invoicing processes |
We do not knowingly collect sensitive personal data (e.g. race, religion, health, biometric data) unless explicitly required and consented to for a specific project.
We use personal data only for the purposes for which it was collected or for compatible purposes. Specifically:
We rely on the following legal bases for processing: contractual necessity (to deliver services), legitimate interests (to improve our services and communicate with prospects), consent (for marketing communications), and legal obligation (for compliance purposes).
We do not sell, rent, or trade personal data to third parties for their own marketing purposes. We may share data in the following limited circumstances:
All third parties we engage are required to maintain the confidentiality and security of personal data and are prohibited from using it for any purpose other than delivering the specific service requested.
Our website uses cookies — small text files stored on your device — to enhance your experience and collect usage data. We use the following types:
You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our website. By continuing to use our website without changing your settings, you consent to our use of cookies as described here.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are:
When data is no longer required, we securely delete or anonymise it in a manner that prevents reconstruction of the original personal data.
Under the Malaysia Personal Data Protection Act 2010 and applicable international privacy laws, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at hello@vybemedia.my. We will respond within 21 days as required under the PDPA. We may need to verify your identity before processing your request.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for data in transit, access controls limiting data access to authorised personnel only, regular security reviews of our tools and processes, and secure deletion protocols when data is no longer required.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected individuals and relevant authorities in the event of a material data breach, as required by applicable law.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child under 18 has provided us with personal data without appropriate parental consent, we will take prompt steps to delete such information. If you believe a child has provided us with personal data, please contact us at hello@vybemedia.my.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify active clients directly by email.
We encourage you to review this policy periodically. Continued use of our website or services following any updates constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our data team:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.