Social Media Management

Services

Everything your
feed needs.

📐

01 — Strategy

Content strategy
built to grow.

We transform audience understanding, competition voids and business objectives into an apparent pathway.

∞

🎨

02 — Creative Design

It was made
to be noticeable and to be constant.

All the visuals, both still and moving, done in a unified brand language.

Feed Stories Reels Carousel Motion

✍️

03 — Copywriting

Captions that
sound human.

Authentic, culturally sensitive copy — written to connect, not to fill space.

Voice Captions Hashtags CTAs

📅

04 — Scheduling

Consistent.
On time.
Always.

Content is mapped, approved and published at the best possible times — always.

30/mo

📊

05 — Reporting

Clarity
over vanity.

Clear insights on performance, real and practical takeaways and what to do next.

Analytics Insights Benchmarks

💬

06 — Community

Always on.
Always on-brand.

Each remark and DM is fast, thoughtful and contains the appropriate tone.

Comment DMs Engagement

Process

How we run
your social.

Brand Onboarding

We start with a deep dive into your brand, understanding your tone of voice, visual identity, audience, competitors, and what success actually looks like. This becomes the foundation that drives everything we create.

Week 1Brand AuditCompetitor ReviewTone of Voice

Content Planning & Approval

Before each month begins, we present a complete content plan — every post, caption, and hashtag for your review. Nothing goes live without your approval.

Monthly30-Day CalendarClient ApprovalRevisions Included

Design & Copy Production

Our team crafts every asset with precision — from static visuals to motion content and captions, all aligned with your brand guidelines down to the smallest detail.

OngoingStatic PostsMotion GraphicsStories

Scheduling & Publishing

We handle publishing from start to finish, scheduling content at optimal times for maximum reach and consistency. No missed posts. No last-minute scrambling.

DailyPeak-Time PublishingMulti-PlatformConsistent Cadence

Community & Engagement

We manage your audience interactions in your brand voice, responding to comments and messages, building relationships, and driving meaningful engagement.

DailyComment ManagementDM HandlingBrand Voice Consistency

Monthly Report & Review

At the end of each cycle, we deliver a clear performance breakdown — what worked, what didn't, and how we improve moving forward.

MonthlyPerformance AnalyticsInsights & RecommendationsNext-Month Strategy

Instagram

Feed, Stories,
Reels — all of it.

We build Instagram presences that turn followers into customers. Grid curation, Story sequences, Reels strategy, and Highlights — everything working together.

✓Feed post design & caption
✓Instagram Stories (daily)
✓Reels cover & caption
✓Highlight covers & organisation
✓Link-in-bio optimisation
✓Hashtag research & rotation

Facebook

Reach the
decision makers.

Facebook's algorithm rewards consistency and engagement. We craft posts designed to spark conversation, drive link clicks, and build communities around your brand.

✓Page management & bio optimisation
✓Feed post design & copy
✓Event pages and promotions
✓Facebook Group management
✓Comment & message responses
✓Boosted post strategy guidance

TikTok

Short-form that
builds real reach.

TikTok rewards authenticity and trend awareness. We build content that fits the platform — native-feeling, trend-responsive, and designed to be shared.

✓Short-form video concepts & scripting
✓Caption & hashtag strategy
✓Trending audio identification
✓Profile optimisation
✓Posting schedule management
✓Comment management

Portfolio

Different Industries.
Different Voices.

Tailored for every brand we manage.

2021

The Great Malaysia Marathon

We were the creative and social media partner of The Great Malaysia Marathon, responsible for designing campaign visuals, content strategy, and social media management across Instagram and Facebook — building a unified and influential online presence for one of Malaysia's major running event series.

Event Management Instagram Facebook

Successfully built pre-event excitement and sustained audience engagement throughout the campaign period, reinforcing TGMM's positioning as a leading national running event.

2021

Bank Muamalat Credit Card-i

Creative and social media partner for Bank Muamalat's Credit Card-i product — managing campaign visual design, content strategy, and social media management across Instagram and Facebook.

Finance Instagram WhatsApp

Elevated brand awareness for Bank Muamalat Credit Card-i, reaching a broader audience within the Islamic banking community.

2021

Agrofood Industry Vaccination Programme (AiVAC)

Campaign visual design and social media posting on Instagram and Facebook for the AiVAC national vaccination programme, making the programme message clear and accessible to the agrofood industry community.

Government Instagram Facebook

Disseminated critical public health information to the agrofood industry workforce, supporting national vaccination efforts through clear digital communication.

2022

Sambutan Hari Wanita

Campaign visuals and social media posts on Instagram, Facebook and TikTok for the Sambutan Hari Wanita event — honouring women with a unified and compelling online campaign.

Government Facebook Instagram TikTok

Created a meaningful digital celebration driving positive engagement and public participation across three major social media platforms.

2023

EPU Malaysia — Inisiatif Kemudahan Rakyat

Supported the Economic Planning Unit (EPU) Malaysia in popularising their Kemudahan Rakyat programme through campaign visuals and social media posting on Instagram and Facebook, connecting the programme's message with the Malaysian public.

Government Instagram Facebook

Strengthened public awareness and understanding of government-led public welfare initiatives across a broad national audience.

2024

Ladang Kontrak 2.0

Campaign images and social media posting on Instagram and Facebook for Ladang Kontrak 2.0, helping disseminate the objectives and opportunities of the programme to Malaysia's agricultural community.

Government Facebook

Reached and informed the agricultural community on programme opportunities, contributing to wider participation in Malaysia's contract farming initiative.

Deliverables

What you get
every month.

Monthly Content Calendar

A full 30-day content plan — every post, caption, hashtag set, and publishing time — delivered before the month starts for your approval.

Designed Graphics & Covers

All visual assets for the month — static posts, carousel decks, Stories frames, Reels cover images, and any ad creatives — in your brand's visual language.

Copywriting & Hashtags

Every caption written in your brand voice — with research-backed hashtag sets, clear CTAs, and platform-specific formatting.

Scheduling & Publishing

We schedule and publish everything — at peak engagement times, every day, without fail. You don't need to touch it.

Community Management

Comment replies and DM handling in your voice — keeping your community active, your brand reputation solid, and your followers feeling heard.

Monthly Analytics Report

A full performance breakdown — reach, impressions, engagement, follower growth, best-performing content, and strategic recommendations for next month.

FAQ

Questions.

How quickly can you start?+

Once onboarding is complete (usually 5–7 days), we can begin publishing within the same week. Onboarding covers brand audit, tone of voice, platform access, and first-month content planning.

Do you shoot or film content?+

Our packages are designed around graphic design and copywriting using your existing assets and stock. For brands that need original photo/video shoots, we offer add-on production services — contact us for a quote.

How many revisions do I get per post?+

All plans include unlimited revisions during the approval stage of the monthly content calendar. Once content is approved and scheduled, changes may incur additional fees.

Can you work with our existing brand guidelines?+

Yes — and we prefer it. Send us your brand kit (logos, colours, fonts, tone of voice doc) and we'll design everything to spec. If you don't have a brand kit yet, we can help build one.

Do you run paid ads as well?+

Paid ads management (Meta Ads, TikTok Ads) is a separate service — covered under our Digital Advertising offering. Many clients combine social media management with paid ads for maximum impact.

Will I have a dedicated account manager?+

Growth and Enterprise clients have a dedicated account manager available via WhatsApp. Starter clients have access to our team via email with a 24-hour response guarantee.

What if I need to pause my subscription?+

We understand business needs change. You can pause with 30 days notice at no penalty. Cancellations are monthly — no long-term contracts required.

Content that
stops the scroll.

Everything your
feed needs.

How we run
your social.

Different Industries.
Different Voices.

Numbers we
actually move.

What you get
every month.

Questions.

Your feed is your
first impression.

Content thatstops the scroll.

Everything yourfeed needs.

How we runyour social.

Different Industries.Different Voices.

Numbers weactually move.

What you getevery month.

Questions.

Your feed is yourfirst impression.

Content that
stops the scroll.

Everything your
feed needs.

How we run
your social.

Different Industries.
Different Voices.

Numbers we
actually move.

What you get
every month.

Your feed is your
first impression.